Refund policy

📦 Return Conditions

We accept returns for both defective and non-defective products, including returns due to a change of mind.

Return requests must be submitted within 14 days of delivery.

To be eligible for a return:

Items must be unused and unopened
Products must be in their original packaging
Proof of purchase or an order number is required

⚠️ For hygiene reasons, opened or used cosmetic products cannot be returned.

To start a return, please email hello@chioturebeauty.com before sending the product back. If your return is approved, we will provide return instructions and the return mailing address.

Please do not send products back without contacting us first.
Returns are accepted by mail only

💳 Refunds

Once your return is received and inspected:

Refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Processing time may vary depending on your bank or payment provider
No restocking fee will be charged

We will notify you once your refund has been processed.

🔄 Exchanges and Replacements

We do not offer exchanges for change-of-mind returns.

We only offer replacements for:

Damaged items
Defective products
Incorrect items received

To request a replacement, please contact us within 14 days of delivery at:

📩 hello@chioturebeauty.com

Please include:

Your order number
Photos of the product and packaging

If approved, we will send a replacement at no additional cost.

🚚 Return Shipping

Customers are responsible for return shipping costs for non-defective or change-of-mind returns.

CHIOTURE will be responsible for return shipping costs if the product received is damaged, defective, or incorrect.

We recommend using a trackable shipping method. We are not responsible for return packages lost in transit.