Refund policy

📦 Return Conditions

To be eligible for a return:

Items must be unused and unopened
Products must be in original packaging
Proof of purchase (order number) is required

⚠️ For hygiene reasons, opened or used cosmetic products cannot be returned.

💳 Refunds

Once your return is received and inspected:

Refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method
Processing time may vary depending on your bank or payment provider

We will notify you once your refund has been completed.

🔄 Exchanges

We only offer exchanges for:

Damaged items
Defective products
Incorrect items received

To request an exchange, please contact us within 7 days of delivery.

📸 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at:

📩 chester@leapyonder.com

Please include:

Order number
Photos of the product and packaging

If approved, we will send a replacement at no additional cost.

🚚 Return Shipping
Customers are responsible for return shipping costs (unless the item is defective or incorrect)
We recommend using a trackable shipping method
We are not responsible for return packages lost in transit