FAQ
1. Orders & Payment
Q: What payment methods do you accept?
We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are securely processed.
Q: Can I cancel or change my order after placing it?
Orders can be modified or canceled within 12 hours of purchase. After this period, orders are processed and cannot be changed.
Q: I entered the wrong shipping address. What should I do?
Please contact us within 12 hours at support@chioture.com. We are unable to guarantee changes after your order has been shipped.
2. Shipping & Delivery
Q: How long does shipping take?
Estimated delivery time is:
Standard Shipping: 5–15 business days
Delivery times may vary depending on your location and customs processing.
Q: Do you ship internationally?
Yes, we ship worldwide to most countries.
Q: How can I track my order?
Once your order is shipped, you will receive a tracking number via email.
Q: Why is my order delayed?
Delays may occur due to customs clearance, holidays, or logistics issues. We appreciate your patience.
3. Products
Q: Are CHIOTURE products cruelty-free?
Yes, all CHIOTURE products are cruelty-free and not tested on animals.
Q: Are your products suitable for sensitive skin?
Our products are formulated for general use. However, we recommend checking the ingredient list if you have sensitive skin or allergies.
Q: Will the product color look exactly like the pictures?
We try our best to display accurate colors, but slight differences may occur due to lighting and screen settings.
4. Returns & Refunds
Q: Do you accept returns?
Yes, we accept returns within 14 days of delivery for eligible items.
Q: What items are not eligible for return?
For hygiene reasons, opened or used cosmetic products cannot be returned.
Q: When will I receive my refund?
Once your return is approved, refunds will be processed within 5–10 business days to your original payment method.
5. Account & Support
Q: How can I contact customer service?
You can contact us at:
📧 chester@leapyonder.com
We usually reply within 24–48 hours.
Q: Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily.
6. Product Use
Q: How long does lip color last?
Our lip products are designed for long-lasting wear, typically lasting several hours depending on usage and eating/drinking habits.
Q: How should I apply CHIOTURE lip products?
Apply directly to clean, dry lips. You can build intensity by layering.