FAQ's

Estimated delivery time is: Standard Shipping: 3–7 business days Delivery times may vary depending on your location and customs processing.

No, our packages can currently only be shipped within most areas of the United States.

Once your order is shipped, you will receive a tracking number via email.

Delays may occur due to customs clearance, holidays, or logistics issues. We appreciate your patience.

Yes, we accept returns within 14 days of delivery for eligible items.

For hygiene reasons, opened or used cosmetic products cannot be returned.

Once your return is approved, refunds will be processed within 5–10 business days to your original payment method.

Yes, all CHIOTURE products are cruelty-free and not tested on animals.

Our products are formulated for general use. However, we recommend checking the ingredient list if you have sensitive skin or allergies.

We try our best to display accurate colors, but slight differences may occur due to lighting and screen settings.

We accept major credit/debit cards (Visa, Mastercard, American Express) and PayPal. All payments are securely processed.

Orders can be modified or canceled within 12 hours of purchase. After this period, orders are processed and cannot be changed.

Please contact us within 12 hours at chester@leapyonder.com. We are unable to guarantee changes after your order has been shipped.

Our lip products are designed for long-lasting wear, typically lasting several hours depending on usage and eating/drinking habits.

Apply directly to clean, dry lips. You can build intensity by layering.

You can contact us at:
📧 chester@leapyonder.com
We usually reply within 24–48 hours.

No, you can check out as a guest. However, creating an account allows you to track orders more easily.