Shipping & Returns

✨ Overview

We want every CHIOTURE order to arrive quickly, safely, and in perfect condition.

If something isn’t right, we’re here to help.

🚚 Shipping Policy

📦 Order Processing

Orders are processed within 1–2 business days.

Please note:

Orders placed on weekends or holidays will be processed the next business day
You will receive a confirmation email once your order has been shipped

🚀 Shipping Time (U.S.)

Standard Shipping: 3–7 business days

Additional notes:

Orders placed before 2:00 PM PST (Mon–Fri) are usually shipped the same day
Orders placed after 2:00 PM PST will ship the next business day

🌴 Remote Regions

Alaska & Hawaii: shipped via UPS Ground (longer delivery time may apply)
Puerto Rico: we currently do not ship to this region

📩 Tracking Your Order

Once your order ships, you will receive an email with your tracking number.

You can track your package at any time via the carrier link provided.

🎁 Free Shipping

We offer free standard shipping on orders over $29 (before tax).

Please note:

Free shipping does not apply to Alaska & Hawaii orders

⚠️ Lost or Delayed Packages

If your order appears delayed or missing, please contact us at:

📩 chester@leapyonder.com

We will work with the shipping carrier to assist you as quickly as possible.

🔁 Returns & Exchanges

💫 Overview

We hope you love your CHIOTURE products.

If something isn’t right, you may request a return within 30 days of delivery.

📦 Return Conditions

To be eligible for a return:

Items must be unused and unopened
Products must be in original packaging
Proof of purchase (order number) is required

⚠️ For hygiene reasons, opened or used cosmetic products cannot be returned.

💳 Refunds

Once your return is received and inspected:

Refunds will be processed within 5–10 business days
Refunds will be issued to your original payment method
Processing time may vary depending on your bank or payment provider

We will notify you once your refund has been completed.

🔄 Exchanges

We only offer exchanges for:

Damaged items
Defective products
Incorrect items received

To request an exchange, please contact us within 7 days of delivery.

📸 Damaged or Incorrect Items

If your order arrives damaged or incorrect, please email us at: